Ongoing Incident - The network equipment of one of our suppliers is currently experiencing a malfunction. The problem has been identified and is being processed.
Some instances of our clients are impacted and temporarily unavailable. (15:18 CEST — Oct 2)
Identified - Some users on the Orange network can’t reach our services, or find them very slow. This is caused by a routing issue between Orange and our hosting provider OVHcloud; our servers themselves are running normally. Users on other providers should not be affected. We are monitoring the situation and will update this page. (15:24 CEST — Oct 2)
Update - OVHcloud has opened an incident for this network issue; you can follow its progress here: https://network.status-ovhcloud.com/incidents/jqxcrgr138b4 (16:24 CEST — Oct 2)
Services reinstated - Operations are now complete, all services have been reinstated. (17:03 CEST — Oct 2)